Support
We usually reply within 2 business days. Tell us your phone model, iOS or Android version and what happened. For purchase issues, include the order ID from your Apple or Google Play receipt email.
Purchases and subscriptions
My purchase didn’t show up
Open the app, go to Account and tap Restore purchases. This also moves your subscription and remaining credits to a new install.
Cancel your subscription
In your iPhone’s Settings, tap your name, then Subscriptions, and choose AI Video Pro. Cancel at least 24 hours before it renews. You can also manage subscriptions here.
On Android, open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, and choose AI Video Pro. You can also manage Google Play subscriptions here.
Request a refund
Apple and Google Play handle all payments, so refunds are requested from them: App Store purchases at reportaproblem.apple.com, Google Play purchases through Google Play’s refund steps.
Creating videos
A video failed
The credits for a failed video go back to your balance automatically. Try again with a different photo, or write to us if it keeps happening.
A video is taking a while
Some effects take a few minutes. You can close the app; if notifications are on, we’ll tell you when it’s ready. Finished videos appear in your Library.
Getting better results
Use a clear, well-lit photo where the face is visible and not cut off. For duo effects, both people should be clearly visible.
Delete your account and data
Email support@dreamoreapp.com with the subject “Delete my data”. If you’ve made a purchase, include the order ID from your Apple or Google Play receipt email so we can find your account. We delete your account, photos and creations within 30 days and confirm by email.
Deleting your data doesn’t cancel your Apple or Google Play subscription; cancel it as shown above.
Report content or misuse
If you believe someone used the app with your photo without permission, or to create harmful content, email us with details and we’ll look into it promptly.